Terms of Service

Last updated: July 26, 2026

These Terms govern your use of the websites and services provided by Blue Heron Companies, LLC ("Blue Heron", "we", "us"), a Florida limited liability company located in Largo, Florida — including AgentWorks Studio, EngageSuite360, and Rookery OS. By using our services you agree to these Terms.

1. The services

We provide communications and customer-relationship software, including AI agents that can answer calls and messages, capture contact details, schedule appointments, and record the results into a CRM on behalf of a business customer.

2. Accounts

• You must provide accurate registration information and keep it current.
• You are responsible for activity under your account and for keeping credentials secure.
• Accounts are for business use. You must be authorised to act for the business you register.

3. Acceptable use

You agree not to use the services to:

• Send unsolicited messages, or any message to a person who has not consented or has opted out.
• Send unlawful, deceptive, harassing, or fraudulent content, or content that infringes another's rights.
• Violate telecommunications law or carrier rules, including the TCPA, CAN-SPAM, and applicable A2P messaging requirements.
• Attempt to breach, overload, or reverse-engineer the services.

We may suspend or terminate accounts that violate these rules.

4. SMS and voice messaging

Where you use our services to message your own customers, you are the sender of record. You are responsible for obtaining and maintaining proof of consent from every recipient, for honouring opt-out requests promptly, and for the content of those messages. We may require evidence of consent and may suspend messaging that appears non-compliant.

Calls may be recorded and transcribed where the service provides that feature. You are responsible for any notice or consent that recording requires in your jurisdiction.

5. Fees

Paid plans are billed in advance on the interval shown at purchase. Usage-based charges — including telephone numbers, call minutes, and messages — are billed as incurred. Fees are non-refundable except where required by law. We may change pricing with notice for the following billing period.

6. Trials

Where a free trial is offered, it runs for the stated period and converts to a paid plan only if you choose to continue. We may end a trial early for misuse.

7. Your data

You retain ownership of the data you put into the services. You grant us the licence needed to host and process it in order to provide the services. Our handling of personal information is described in our Privacy Policy. You may export or request deletion of your data at any time.

8. Availability

We aim for high availability but do not guarantee uninterrupted service. We may modify or discontinue features with reasonable notice.

9. Disclaimers and limitation of liability

The services are provided "as is" without warranties of any kind to the maximum extent permitted by law. To the extent permitted by law, our aggregate liability arising out of or relating to the services is limited to the amount you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business.

10. Indemnity

You agree to indemnify Blue Heron against claims arising from your use of the services, your content, or your breach of these Terms — including claims relating to messages you send.

11. Termination

You may cancel at any time. We may suspend or terminate for breach of these Terms or non-payment. On termination you may export your data for 30 days, after which it may be deleted.

12. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Venue lies in Pinellas County, Florida.

13. Contact

Blue Heron Companies, LLC, Largo, FL 33774
info@blueheroncompanies.com · (727) 313-8578

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